Remark ↗ aims to make every shopper feel like a VIP by pairing them with experts when product insights are needed most. Let’s say your a beginner buying your first pair of skis, and you don’t know where to start. What length is appropriate? What underfoot makes the most sense? Remark solves this problem by pairing shoppers with experts at the point of sale.

The founder, Theo, turned to Kind Heart to redesign their SaaS product experience as they evolved to incorporate AI, building sales personas trained on real human conversations. The partnership lasted three months, where Kind Heart delivered everything from a redesigned analytics dashboard, team management page, deck & sales materials and more.

Company stage



B2B / Support

Time to first designs

2 days

Length of partnership

4 months

Services provided

Product Design
Marketing Design

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